Refund policy

RETURN POLICY

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

ELIGIBILITY

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

HOW TO START A RETURN

To start a return, contact us at contact@thecasecraft.com. Do not send items back without prior authorization. Once your return request is approved, we will provide further instructions. In many cases, we may offer a full refund without requiring the item to be returned.

Our contact address:

TheCaseCraft

651 Broad St N, Abbeville, GA 31001

United States

Email: contact@thecasecraft.com

DAMAGES AND ISSUES

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, sale items, and gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU CUSTOMERS

EU customers have the right to cancel or return their order within 14 days for any reason.

CANCELLATION POLICY
Orders can be cancelled within 1 hour of placement at no charge. 
After 1 hour, the order may have already been processed and shipped 
by our supplier and cannot be cancelled. To request a cancellation, 
contact us immediately at contact@thecasecraft.com with your order number.

REFUNDS

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 15 business days. If more than 15 business days have passed since your return was approved, contact us at contact@thecasecraft.com.